Today's High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on mapping consumer experiences for the quality customer experience you want to provide. Josh lists ways to fulfil customer expectations, and Alex outlines minimum standards for the 6-star service experience your team needs to deliver, from start to sold. He tells how this ultimately gives you advantages and also generates referrals from those customers. They discuss the importance of coaching your team around options that are available to help them win the listing.

Josh and Alex offer touchpoints that can secure the listing before an agreement is signed and to show the vendor you're there for them by making the process smooth, keeping communication open, and ensuring that all potential buyers will see the property.